Privacy Policy

Definitions and Interpretation

In this Privacy Policy, the following definitions are used:

  • Data: Collectively all information that you submit to Hulm Club Ltd via the Website or through other services. This definition incorporates, where applicable, the definitions provided in the Data Protection Laws.
  • Data Protection Laws: Any applicable law relating to the processing of personal Data, including but not limited to the UK General Data Protection Regulation (UK GDPR) and any national implementing and supplementary laws, regulations, and secondary legislation.
  • Hulm Club Ltd, we, or us: Hulm Club Ltd, a company incorporated in England and Wales with registered number 16084917 whose registered office is at 128 City Road, London, EC1V 2NX.
  • User or you: Any third party that accesses the Website and is not either (i) employed by Hulm Club Ltd and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to Hulm Club Ltd and accessing the Website in connection with the provision of such services.
  • Website: The website that you are currently using, www.hulm.club, any sub-domains of this site, and the Hulm Club co-working space and services unless expressly excluded by their own terms and conditions.

In this Privacy Policy, unless the context requires a different interpretation:

  • The singular includes the plural and vice versa.
  • References to sub-clauses, clauses, schedules, or appendices are to sub-clauses, clauses, schedules, or appendices of this Privacy Policy.
  • A reference to a person includes firms, companies, government entities, trusts, and partnerships.
  • “Including” is understood to mean “including without limitation.”
  • Reference to any statutory provision includes any modification or amendment of it.
  • The headings and sub-headings do not form part of this Privacy Policy.

Scope of this Privacy Policy

This Privacy Policy applies only to the actions of Hulm Club Ltd and Users with respect to this Website and services. It does not extend to any websites that can be accessed from this Website, including but not limited to, any links we may provide to social media websites.

For purposes of the applicable Data Protection Laws, Hulm Club Ltd is the “data controller.” This means that Hulm Club Ltd determines the purposes for which, and the manner in which, your Data is processed.

Data We Collect

We may collect the following Data, which includes personal Data, from you:

  • Personal Information: Name, date of birth, job title, profession, contact information such as email addresses and telephone numbers, and emergency contact information.
  • Payment Information: Billing details and transaction history.
  • Account Information: Membership details and login email address. We do not store passwords as these are managed by third-party providers.
  • Usage Data: Information about your interactions with our website, app, or facilities, including booking and attendance information. Behavioural data may be collected by third-party apps we use.
  • CCTV Footage: Security cameras may be in use within the workspace to ensure safety and security.
  • Communication Data: Emails, messages, or feedback forms submitted by members.

How We Collect Data

We collect Data in the following ways:

  • Data Given to Us by You:
    • When you contact us through the Website, by telephone, post, email, or through any other means.
    • When you register with us and set up an account to receive our products or services.
    • When you make payments to us, through this Website or otherwise.
    • When you elect to receive marketing communications from us.
    • Through third-party apps such as the Archie App and HubSpot.
  • Data Collected Automatically:
    • We automatically collect some information about your visit to the Website. This information helps us to make improvements to Website content and navigation and includes your IP address, the date, times, and frequency with which you access the Website and the way you use and interact with its content.
    • CCTV recordings are collected for security purposes.

Our Use of Data

Any or all of the above Data may be required by us from time to time to provide you with the best possible service and experience when using our Website and services. Specifically, Data may be used by us for the following reasons:

  • Internal record keeping.
  • Improvement of our products and services.
  • Transmission by email of marketing materials that may be of interest to you.
  • To manage memberships and bookings.
  • To process payments.
  • To communicate important updates, events, and promotions.
  • To ensure the security of the space (e.g., through CCTV).
  • To improve Hulm Club services and user experience.
  • For legal and regulatory compliance.

We may use your Data for the above purposes if we deem it necessary to do so for our legitimate interests. If you are not satisfied with this, you have the right to object in certain circumstances (see the section headed Your Rights below).

Who We Share Data With

We may share your Data with the following groups of people for the following reasons:

  • Service Providers: Such as the Archie App, Mailchimp, HubSpot, Google Workspace, Stripe, and GoCardless to manage services and payments.
  • Legal Authorities: If required by law.
  • IT and Security Providers: For maintaining the website, app, or network.

Keeping Data Secure

We will use technical and organisational measures to safeguard your Data, for example:

  • Access to your account is controlled by a password and a unique username.
  • We store your Data on secure servers.
  • CCTV footage is accessible only to trained staff members.

Technical and organisational measures include measures to deal with any suspected data breach. If you suspect any misuse, loss, or unauthorised access to your Data, please contact us immediately via privacy@hulm.club.

Data Retention

We will only hold your Data on our systems for the period necessary to fulfil the purposes outlined in this Privacy Policy or until you request that the Data be deleted. Even if we delete your Data, it may persist on backup or archival media for legal, tax, or regulatory purposes.

Your Rights

You have the following rights in relation to your Data:

  • Right to Access: You can request copies of the information we hold about you.
  • Right to Correct: You can request that inaccurate or incomplete data be rectified.
  • Right to Erase: You can request that your Data be deleted.
  • Right to Restrict: You can block or limit how we use your Data.
  • Right to Data Portability: You can request that we move or transfer your Data.
  • Right to Object: You can object to our use of your Data.
  • Right to Withdraw Consent: You can withdraw consent for marketing communications at any time.

Changes to This Privacy Policy

Hulm Club Ltd reserves the right to change this Privacy Policy as necessary. Any changes will be posted on the Website and you are deemed to have accepted the terms on your first use following the alterations.

Contact Us

You may contact Hulm Club Ltd by email at privacy@hulm.club.

Wi-Fi and IT Policy

A separate Wi-Fi and IT Policy will be provided to detail how data privacy is managed when using Hulm Club’s network.